The Josh Bersin Company
The History of Franklin Covey And The Enduring Model Of Leadership E196
Nov 6, 2024
Paul Walker, CEO of FranklinCovey, shares insights from his 25-year journey at the company, which has evolved from physical planners to a leader in transformational leadership training. He discusses how organizations like Marriott enhance guest satisfaction through focused leadership development and consistent service. Walker emphasizes the vital role of human behavior change in bridging gaps between HR and management, advocating for advanced skills among frontline leaders to foster a culture of trust and continuous improvement.
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Quick takeaways
- FranklinCovey emphasizes the importance of developing executive-level leadership skills in frontline leaders to navigate complex work environments effectively.
- Establishing a high-trust culture within organizations enhances operational efficiency and supports leadership during structural changes, especially in challenging times.
Deep dives
The Evolving Role of Frontline Leaders
Today's frontline leaders are expected to possess executive-level leadership skills that extend beyond simple work management. They must communicate the organization's vision, collaborate with both their teams and peers, and adapt to new work environments that often include remote and hybrid setups. This shift places added pressure on these leaders, as they navigate the complexities of a diverse workforce and address emotional well-being among team members. Establishing a strong support system to aid these leaders in their development is imperative for organizational success.
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