Automates Automates #26 - The one with the Nando's fan
Jul 16, 2025
Max Gladstone, Director of Innovation Solutions at Troutman Pepper Locke, shares insights on merging law with technology. He discusses how innovation teams assess new tech solutions to enhance client value. The conversation highlights the vital relationship between law firms and vendors, emphasizing negotiation strategies. Max also delves into achieving work-life balance for attorneys, reflecting on personal experiences and the role of technology in reducing burnout. Plus, a delightful dive into the significance of Nando's and its nostalgic family ties adds a fun twist.
AI Snips
Chapters
Transcript
Episode notes
Autonomy Fuels Innovation Growth
- Innovation teams benefit from autonomy by being separate from IT, allowing faster growth and fresh approaches.
- Troutman Pepperlock's innovation team grew from 3 to nearly 50, integrating knowledge management and focusing on client value.
Vet Vendors Beyond Technology
- Evaluate legal tech vendors beyond product features by assessing their company support and training capabilities.
- Prioritize vendors who provide excellent user support and documentation to ease adoption without heavy internal resources.
Leverage Brand in Vendor Negotiations
- Negotiate pricing with vendors by emphasizing your firm's brand value and willingness to provide case studies or promotional efforts.
- Push vendors to adapt pricing for smaller license needs to stay within budget and secure solutions for niche groups.