Intro

Our guest this episode is Troutman Pepper Locke's Director of Innovation Solutions, Max Gladstone. In this frank discussion between legaltech vendor and law firm buyer, Ben and Max discuss: • The role of innovation in a large law firm • What innovation teams consider when looking for new technology solutions • Ensuring value is passed on to clients through use of technology • The all-important relationship between vendors and firms and factors to consider when negotiating • Transitioning innovation to BAU • Saving the firm money vs giving back some work-life balance to the lawyers/attorneys Plus, mad dashes to the airport, applying the Vegas rule or Chatham House rules, and the need for a good Nando's from time to time.