Enhancing Client Experience Through Innovation

Our guest this episode is Troutman Pepper Locke's Director of Innovation Solutions, Max Gladstone. In this frank discussion between legaltech vendor and law firm buyer, Ben and Max discuss: • The role of innovation in a large law firm • What innovation teams consider when looking for new technology solutions • Ensuring value is passed on to clients through use of technology • The all-important relationship between vendors and firms and factors to consider when negotiating • Transitioning innovation to BAU • Saving the firm money vs giving back some work-life balance to the lawyers/attorneys Plus, mad dashes to the airport, applying the Vegas rule or Chatham House rules, and the need for a good Nando's from time to time.