Contractor Evolution 221. What to Say to An Underperforming Employee - Jen Long
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Jun 11, 2025 Jen Long, an accountability expert and author of 'Own Up!', shares her insights on improving team performance with constructive feedback. She discusses a six-step framework for holding effective accountability conversations without drama. Jen emphasizes the importance of collaboration over confrontation, teaching how to create ownership in your team. Role-playing with Danny showcases practical ways to navigate difficult discussions. Listeners gain tools to enhance communication, increase responsibility, and foster a positive workplace culture.
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Accountability Is About Clarity
- Accountability is a practice focused on clarity, not a punitive outcome.
- People only own responsibilities when they are clear on what is expected of them.
Take Ownership First
- Identify your own ownership in performance issues before addressing others.
- Reflect on both stated and unstated expectations impacting performance.
Analyze Context Thoroughly
- Analyze context to understand if issues stem from skills, behavior, or attitude.
- Evaluate if priorities like schedule or quality are communicated clearly.
