Toolbox for the Trades A Guide on How to Hire and Retain Top Technicians
Aug 27, 2024
Lydia Brewster, General Manager at Aqua Clear Water Systems, shares her innovative approach to hiring and retaining top technicians. She discusses the importance of viewing your team as a cohesive unit rather than a family. Lydia reveals her unique interview techniques, including phone screenings and job shadowing, which assess both skills and cultural fit. She emphasizes the need for thorough training and onboarding processes, fostering ownership among team members, and creating a consistent, collaborative team culture that can drive success in the trades.
AI Snips
Chapters
Transcript
Episode notes
Initial Outreach and Phone Interview Tips
- Text potential hires with a link to a recruiting video and ask about their availability for a short phone interview.
- Ask open-ended questions about their day, job preferences, and dream job to gauge their personality and motivation.
The Job Shadow Interview
- Offer candidates a free job shadow day to experience the work environment firsthand.
- Use this day as the actual interview day to assess compatibility and work ethic.
Sleeping on the Job
- One candidate fell asleep during the job shadow.
- This demonstrated a lack of engagement and was a clear sign of incompatibility.