Lydia Brewster

Lydia Brewster, General Manager at Aqua Clear Water Systems, shares her innovative approach to hiring and retaining top technicians. She discusses the importance of viewing your team as a cohesive unit rather than a family. Lydia reveals her unique interview techniques, including phone screenings and job shadowing, which assess both skills and cultural fit. She emphasizes the need for thorough training and onboarding processes, fostering ownership among team members, and creating a consistent, collaborative team culture that can drive success in the trades.