No Way Out Make Sense of Complexity and Co-Create Value with Viv Read | Ep 21
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May 17, 2023 Viv Read, a consultant specializing in systems change and stakeholder engagement, shares her insights from Brisbane, Australia. She discusses the challenges executives face in balancing short-term success with long-term innovation. Viv emphasizes the necessity of adapting approaches in complex organizations and fostering collaboration, especially between diverse communities. The conversation also touches on the importance of mentorship and storytelling in navigating change, advocating for a people-centric strategy to drive meaningful transformation.
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Early Work and Complexity
- Viv Read's early work focused on improving the workplace, driven by a desire for positive change.
- Her initial involvement with complexity wasn't theoretical; it stemmed from practical experience with workplace reform projects.
System Coherence and Metrics
- Ensure systems promote coherent behaviors; training alone won't fix systemic issues.
- Consider the impact of metrics; misaligned metrics can undermine desired outcomes, like customer focus.
One-Off, No Prejudice
- Viv Read and colleagues used a "one-off, no prejudice" approach to introduce containerization in the Port of Brisbane.
- This iterative, small-step approach allowed for successful change without major disruptions.