Make Sense of Complexity and Co-Create Value with Viv Read | Ep 21
No Way Out
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Navigating Change in Sociotechnical Systems
This chapter explores the intricate process of understanding and reforming sociotechnical systems in the workplace, emphasizing the role of mentorship and historical contexts. It examines the challenges of aligning organizational training with performance metrics and the need for systemic, people-centric approaches to foster effective change. Through case studies, including the evolution of practices in the mining and call center industries, the chapter highlights the importance of gradual transformation and employee involvement in organizational improvements.
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