Decoder with Nilay Patel Recode Decode: Dara Khosrowshahi
May 25, 2020
Dara Khosrowshahi, CEO of Uber and former Expedia leader, dives into Uber's bold adaptations during the COVID-19 pandemic. He reveals how UberEats boomed while ride-sharing plummeted, alongside the challenges of recent layoffs. Khosrowshahi discusses the controversies surrounding delivery fees for restaurants and hints at potential acquisitions like GrubHub. He also touches on the evolving gig economy, advocating for better protections for workers, and explores how urban mobility trends may shift as travel preferences change.
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Ridership Drop and Essential Workers
- Uber's ridership dropped over 80% due to COVID-19, impacting drivers' earnings.
- Essential workers, like healthcare professionals, comprise a significant portion of current riders.
Prioritizing Safety
- Prioritize driver and rider safety by communicating health guidelines through the app.
- Offer incentives for sick drivers to stay home to prevent the spread of the virus.
Mask Acquisition and Verification
- Uber acquired nearly 30 million masks for drivers, exceeding other companies' efforts.
- They are implementing in-app mask verification for drivers via selfies.