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Recode Decode: Dara Khosrowshahi

Decoder with Nilay Patel

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Navigating Crisis: Ride-Sharing's Challenges and Adaptations

This chapter explores the significant impact of the recent crisis on a major transportation company, specifically its ride-sharing services, which faced a sharp decline in volume. It discusses the contrasting success of their delivery service, the financial implications for drivers, and the strategic measures taken to ensure safety and adapt to the changing landscape. The chapter also highlights the importance of essential workers, the company's initiatives for public health, and the need for thoughtful decision-making during uncertain times.

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