The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics

488. The Art of Getting Along

Apr 15, 2025

In this engaging discussion, workplace expert Amy Gallo shares insights from her book, *Getting Along*. She highlights eight archetypes of difficult coworkers, offering clever strategies for managing personalities like pessimists and know-it-alls. The conversation underscores the importance of emotional intelligence and perspective-taking in improving workplace relationships. Amy also emphasizes the role of self-awareness in addressing the fundamental attribution error, which can transform how we interact with colleagues and enhance collaboration.

53:08

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Amy Gallo

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Quick takeaways

Understanding the eight archetypes of difficult coworkers enables tailored communication strategies that can enhance workplace collaboration and reduce stress.

Emotional intelligence and perspective-taking are essential skills for navigating challenging interpersonal dynamics and fostering more constructive relationships at work.

Deep dives

Navigating Difficult Relationships at Work

Understanding how to manage difficult relationships in the workplace is crucial for productivity and mental well-being. It can be challenging to work alongside individuals who may be pessimistic or uncooperative, but strategies exist to improve these interactions. The advice emphasizes recognizing the humanity in others while utilizing emotional intelligence and communication skills to foster more constructive relationships. The goal is not necessarily to become friends with everyone, but rather to create a neutral or even positive dynamic that allows collaboration and reduces stress.

Intro

2min

Navigating Professional Journeys

7min

Mastering Communication and Relationships in the Workplace

25min

Navigating Pessimism in the Workplace

8min

Understanding Fundamental Attribution Error in Relationships

2min

Fostering Inclusivity and Understanding in the Workplace

3min

Embracing Kindness and Effective Communication in Professional Relationships

5min

In this episode of The Brainy Business podcast, Melina Palmer welcomes Amy Gallo, a workplace expert and author of Getting Along: How to Work with Anyone, Even Difficult People. Amy shares her insights on navigating challenging interpersonal dynamics at work and offers practical strategies for improving communication and collaboration with even the most difficult colleagues.

Melina and Amy discuss the importance of emotional intelligence and the skills necessary to foster better relationships in the workplace. They explore the eight archetypes of difficult coworkers, including the pessimist, the know-it-all, and the passive-aggressive peer, and provide evidence-based tactics for addressing each type effectively. Amy emphasizes the significance of perspective-taking and how understanding the motivations behind others' behaviors can lead to more productive interactions.

In this episode:

Learn about the eight archetypes of difficult coworkers and how to identify them in your workplace.
Discover practical strategies for improving communication and collaboration with challenging colleagues.
Understand the role of emotional intelligence in navigating workplace dynamics.
Explore the concept of perspective-taking and how it can transform your interactions.
Gain insights into the importance of agency and how to empower yourself and others in difficult situations.

Get important links, top recommended books and episodes, and a full transcript at thebrainybusiness.com/488.

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