Brad Anderson, President of the product group at Qualtrics, discusses the urgent need for organizations to embrace AI to stay relevant. He emphasizes the transformation from a 'know-it-all' to a 'learn-it-all' mindset as key to cultural shifts. The importance of daily AI engagement across teams is highlighted, along with creating safe spaces for experimentation like hackathons. Anderson explores how generative AI and synthetic data can revolutionize customer interactions, propelling companies to new heights.
01:11:28
forum Ask episode
web_stories AI Snips
view_agenda Chapters
menu_book Books
auto_awesome Transcript
info_circle Episode notes
question_answer ANECDOTE
Learn-it-all vs. Know-it-all
Brad Anderson learned valuable leadership lessons from Satya Nadella at Microsoft.
These include prioritizing a "learn-it-all" mindset and shifting the focus from shipping products to actual customer usage.
volunteer_activism ADVICE
Identifying Learn-it-alls
To foster a learn-it-all culture, look for inquisitive individuals.
Prioritize those who ask questions and demonstrate curiosity.
question_answer ANECDOTE
Usage over Shipping
Satya Nadella prioritized customer usage as a key metric.
A respected technical fellow was denied promotion because their work, though technically sound, wasn't used.
Get the Snipd Podcast app to discover more snips from this episode
In this episode, Brad Anderson, President of the Product Group at Qualtrics and former Microsoft exec, shares how AI is transforming how businesses operate—from internal culture to customer experience. He reflects on Microsoft’s shift from a “know-it-all” to a “learn-it-all” mindset, and how that same curiosity is driving change at Qualtrics.
From analyzing unstructured feedback to running AI summits and hackathons, Brad offers real-world stories on embedding AI into daily workflows and upskilling teams at scale. A must-listen for leaders navigating transformation in the age of AI.
Key Takeaways:
Learn-it-all beats know-it-all – Brad Anderson highlights how adopting a learn-it-all mindset, inspired by Satya Nadella, drives cultural and organizational transformation.
AI adoption starts with action – Every individual in a company must engage with AI daily to foster understanding and integration.
Innovation requires safe spaces – Creating environments for AI experimentation, such as hackathons and playgrounds, is essential for encouraging adoption and upskilling teams.
You get what you measure – Brad emphasizes the importance of tracking AI engagement metrics to identify areas for improvement and sustain momentum.
AI will redefine organizations – From generative AI to synthetic data, Brad explores how AI fundamentally transforms how businesses operate and serve their customers.
00:00 Introduction to Qualtrics and Brad Anderson 00:21 From Surveys to AI: The Evolution of Qualtrics 01:41 Lessons from Satya Nadella 03:48 Building a Customer-Centric Culture 06:51 Adopting AI in Business 13:29 Upskilling for AI Integration 22:15 Organizing for Innovation 27:13 AI Summits and Hackathons at Qualtrics 36:42 ChatGPT Obsession 37:19 Notebook LM and Team Alignment 38:57 Innovation and Unexpected Wins 40:42 Using AI in Negotiations 44:18 The Future of AI and Large Language Models 45:25 Driving AI Adoption 48:47 The Rapid Growth ofAI 56:42 AI-Powered Surveys at Qualtrics 01:01:13 Generative AI and Feedback Mechanisms 01:05:54 Wrap-Up and Key Takeaways
Beyond The Prompt - How to use AI in your company