Beyond The Prompt - How to use AI in your company cover image

Why your organization needs to embrace AI—Or get left behind, with Brad Anderson

Beyond The Prompt - How to use AI in your company

CHAPTER

Transforming Customer Feedback: From NPS to Conversational Insights

This chapter explores the shift from traditional Net Promoter Score (NPS) to modern, adaptive feedback methods that facilitate real-time insights. It emphasizes the significance of empathy and understanding individual customer experiences in enhancing satisfaction and loyalty.

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