Observing Normal Work and Creating a Shift in Thinking

Observing normal work is not a gimmick or something that needs to be bought off the shelf. It is a shift in thinking and a change in the lens through which work is viewed. Workers who engage in normal work on a daily basis are best positioned to identify areas of robustness and resilience, as well as areas that are fragile and prone to failure. To create an environment where it is okay for workers to speak the truth, trust needs to be established and it should be okay for the truth to be heard. Organizations often struggle with listening and tend to focus more on telling. Shifting the focus to understanding why things go right rather than just focusing on mistakes and failures is crucial for a more effective and open learning environment.