PAPod 482 - A Conversation with Brent Sutton Part Two
PreAccident Investigation Podcast
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Understanding Normal Work and Shifting Perspectives
In this chapter, the speakers reflect on the importance of observing normal work and discuss the need for a change in perspective. They emphasize the difficulty organizations face in listening and acknowledge the challenge of acknowledging failure. They also highlight the fear and uncertainty organizations have about understanding normal work and emphasize the importance of tearing down biases.
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