The Customer Success Pro Podcast Driving Customer Retention and Customer Growth at Scale with Daphne Costa Lopes
Jul 10, 2024
In this engaging discussion, Daphne Costa Lopes, Director of Customer Success at HubSpot, shares her rich experience in building global customer success teams for diverse businesses. She delves into innovative strategies for driving customer retention, emphasizing the importance of customer success qualified leads (CSQLs) and automation. Daphne also discusses dynamic segmentation strategies and how effective communication of value can transform customer relationships. Her insights reveal the evolving nature of customer success and its critical role in business growth.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Intro
00:00 • 2min
Navigating Customer Success Journeys
02:02 • 11min
Transforming Challenges into Opportunities in the Workplace
13:21 • 3min
The Evolution of Customer Success and Personal Growth
16:15 • 4min
Scaling Customer Success: Strategies for Effective Renewals
20:30 • 2min
Innovative Customer Success Strategies
22:21 • 27min
Wrapping Up a Valuable Discussion on Customer Success
49:32 • 2min