Daphne Costa Lopes
Global Director of Customer Success for Strategic Accounts at HubSpot and founder of This Is Growth, sharing frameworks for defining, delivering, and measuring customer value.
Best podcasts with Daphne Costa Lopes
Ranked by the Snipd community
Aug 15, 2025 • 37min
Delivering Customer Value & the Evidence of Impact
Join Daphne Costa Lopes, Global Director of Customer Success at HubSpot and founder of This Is Growth, as she dives into the pivotal role of customer value. She shares insights on how to define value at the executive level, navigate metrics when outcomes seem intangible, and the importance of both business and persona-level perspectives. Learn how HubSpot operationalizes value delivery through unique scoring methods and why focusing on retention is crucial for sustainable growth. Get ready to rethink customer success with actionable strategies!
Jul 10, 2024 • 51min
Driving Customer Retention and Customer Growth at Scale with Daphne Costa Lopes
In this engaging discussion, Daphne Costa Lopes, Director of Customer Success at HubSpot, shares her rich experience in building global customer success teams for diverse businesses. She delves into innovative strategies for driving customer retention, emphasizing the importance of customer success qualified leads (CSQLs) and automation. Daphne also discusses dynamic segmentation strategies and how effective communication of value can transform customer relationships. Her insights reveal the evolving nature of customer success and its critical role in business growth.
