Daphne Costa Lopes

In this engaging discussion, Daphne Costa Lopes, Director of Customer Success at HubSpot, shares her rich experience in building global customer success teams for diverse businesses. She delves into innovative strategies for driving customer retention, emphasizing the importance of customer success qualified leads (CSQLs) and automation. Daphne also discusses dynamic segmentation strategies and how effective communication of value can transform customer relationships. Her insights reveal the evolving nature of customer success and its critical role in business growth.