The Customer Success Pro Podcast cover image

Driving Customer Retention and Customer Growth at Scale with Daphne Costa Lopes

The Customer Success Pro Podcast

00:00

Scaling Customer Success: Strategies for Effective Renewals

This chapter explores the transition to roles in customer success, emphasizing transferable skills and the significance of customer retention and growth. It also delves into strategies for optimizing renewal processes within large organizations, highlighting the establishment of dedicated teams and systematic approaches.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app