Jason Khalipa Podcast Metrics You Should Dive Into as a Gym Owner w/ Dan Uyemura, Jason Khalipa & Gabe Yanez
Jul 13, 2022
In this engaging conversation, Dan Uyemura, founder and CEO of PushPress, shares his unique journey from software engineer to gym owner. He emphasizes the importance of customer experience and reveals three key metrics every gym owner should track: lead conversion, net revenue retention, and churn rate. Dan discusses how automating tasks allows coaches to focus more on their clients and highlights the need for standardized industry data. Dive into the strategies that help gym owners thrive and improve member retention!
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From Programmer To Gym Founder
- Dan Uyemura found CrossFit after a midlife career shock and quit smoking mid-workout, then became a coach and gym owner.
- He built PushPress from gym software he created to run his own gyms and shared it with others.
Customer Experience Is The North Star
- PushPress is pivoting from owner-focused features to obsessing over the customer's experience and measurable outcomes.
- Better customer experiences at scale translate directly into longer retention and gym success.
Automate Admin, Protect Coaching Time
- Use software to automate repeatable tasks so coaches focus on human coaching, not admin work.
- Delegate billing, emails, and scheduling to systems so staff spend time where they add most value.