Gain Grow Retain Scaling CS: Mike Sasaki with Emburse
Oct 9, 2023
VP of Customer Success at Emburse, Mike Sasaki, discusses scaling CS for profitable growth in 2023. Topics include optimizing customer onboarding, empathetic customer service, executive engagement, and efficient task management. Insights on leadership and effective meetings for successful scaling are also highlighted.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Intro
00:00 • 2min
Scaling Customer Success for Profitable Growth in 2023
01:52 • 6min
Optimizing Customer Onboarding and Support Team Efficiency
07:40 • 17min
Exploring Empathetic Customer Service and Key Indicators for Scalable Success
24:57 • 2min
Evolving Customer Success Strategy Through Executive Engagement and Change Management
27:16 • 21min
Analyzing Management Failures and Task Efficiency
47:49 • 2min
Importance of Leadership and Meetings in Customer Success
49:28 • 3min