A discussion between the Vice President of Customer Success at Emburse and another individual reflects on strategies for scaling customer success and driving revenue while focusing on key metrics like NRR, churn reduction, NPS improvement, and customer effort score to boost customer satisfaction and ease of doing business in 2023.
In this episode, Mike Sasaki, VP of Customer Success at Emburse talks with Jay about scaling CS. Not simply from a growth perspective, but a more important impact on profitability focus. From areas of his business he has been able to scale effectively with strong results to other areas of consideration that have to be managed when scaling programs, Mike's practical examples and insights will help you take a look at scaling in a broader way.
Connect with Mike
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