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6min chapter
Scaling CS: Mike Sasaki with Emburse
Gain Grow Retain
Scaling Customer Success for Profitable Growth in 2023
A discussion between the Vice President of Customer Success at Emburse and another individual reflects on strategies for scaling customer success and driving revenue while focusing on key metrics like NRR, churn reduction, NPS improvement, and customer effort score to boost customer satisfaction and ease of doing business in 2023.
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