Scaling CS: Mike Sasaki with Emburse
Gain Grow Retain
00:00
Optimizing Customer Onboarding and Support Team Efficiency
The chapter explores the significance of efficient customer onboarding and support teams in identifying key issues, designing effective solutions, and ensuring a seamless customer journey from the beginning. It emphasizes the importance of setting customers on a high trajectory during onboarding for better scalability and highlights the challenges of scaling and managing implementation tasks, suggesting hybrid approaches combining automation and human touch for success.
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