The chapter explores the significance of efficient customer onboarding and support teams in identifying key issues, designing effective solutions, and ensuring a seamless customer journey from the beginning. It emphasizes the importance of setting customers on a high trajectory during onboarding for better scalability and highlights the challenges of scaling and managing implementation tasks, suggesting hybrid approaches combining automation and human touch for success.
In this episode, Mike Sasaki, VP of Customer Success at Emburse talks with Jay about scaling CS. Not simply from a growth perspective, but a more important impact on profitability focus. From areas of his business he has been able to scale effectively with strong results to other areas of consideration that have to be managed when scaling programs, Mike's practical examples and insights will help you take a look at scaling in a broader way.
Connect with Mike
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