Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)

702 MSP Mindset - Insights from Damien Stevens

Aug 14, 2024

In this discussion, Damien Stevens, founder and CEO of Servosity, shares his insights from the MSP Mindset podcast. He emphasizes the critical shift from being a technical expert to adopting a business-focused mindset. Damien recounts his team’s rapid growth and the challenges that led to the creation of Servosity, including the necessity of robust backup processes. They dive into the evolving landscape of backup solutions, the rising threat of cyber issues, and the transformative role of AI in enhancing client experiences, rather than replacing human elements.

Ask episode

Chapters

Transcript

Episode notes

Intro

00:00 • 2min

Navigating the MSP Journey

01:57 • 24min

Building a Genuine Community for Engagement

26:24 • 3min

Navigating AI and Community in IT

29:07 • 8min

Embracing Technological Evolution and Efficiency

36:40 • 3min

Navigating Expectations in a Fast-Paced Technological Landscape

39:23 • 6min

In this episode of the IT Business Podcast, host Uncle Marv sits down with Damien Stevens, founder and CEO of Servosity, to discuss the challenges and opportunities in the managed service provider (MSP) industry. Damien shares insights from his MSP Mindset podcast, which features interviews with successful entrepreneurs, authors, and coaches.

The conversation covers the importance of transitioning from a technical expert to a business-focused mindset. Damien emphasizes the need for MSPs to adapt to changing business relationships and understand diverse vendors. He shares his personal experience of rapid team growth and the challenges he faced with inadequate backup processes, which led to the creation of Servosity.

Damien and Marv discuss the evolution of backup and disaster recovery solutions, highlighting the increasing complexity of cyber threats and compliance frameworks. They explore the potential of artificial intelligence in IT services, emphasizing the importance of using AI to enhance customer experience rather than replacing human roles.

The podcast also delves into the impact of technology on client expectations and business operations. Damien shares his vision for creating a community around his podcast content, similar to a Bible study group, where members can have meaningful discussions and support each other.

Key Takeaways:

Transitioning from a technical expert to a business-focused mindset is crucial for MSP success.
Testing backups regularly is essential for ensuring data recovery.
AI should be used to enhance customer experience, not replace human roles.
Creating a community around podcast content can foster meaningful discussions and support.
Adapting to changing client expectations due to technological advancements is important.

Sponsors:

This episode is brought to you by SuperOps
Additional support provided by TruGrid

=== Show Information

Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://ko-fi.com/itbusinesspodcast