Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast #149 - Leadership Through Open Book Management with Ellen Rohr
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Oct 29, 2024 Ellen Rohr, a plumbing entrepreneur and business consultant known for her roles at Zoom Drain and ServiceTitan, shares her journey from plumbing to business success. She delves into the transformative power of open book management and how financial transparency can elevate team morale. Ellen discusses strategic pricing and its role in overcoming debt, alongside practical advice for tracking financial metrics in the trades. Her insights on leadership and aligning personal and business goals are a must for anyone looking to thrive in service industries.
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Ellen's Start in Plumbing Trades
- Ellen Rohr started in plumbing by marrying a plumber and entering the trades with no prior knowledge.
- She endured a traumatic start, learning the hard way about pricing and management in the plumbing business.
Charge More Than Costs
- Charge more than your costs by calculating all expenses and desired profit, then divide by billable hours to set prices.
- Using flat rate pricing simplifies billing and can help avoid losses from low hourly rates.
Open Book Management Empowers Teams
- Practice open book management by showing your team your company's financial score to promote responsibility.
- Transparency energizes teams to contribute to profitability instead of secrecy and misunderstanding.