Troubleshooting Agile

Gemba Walks and Ride-Alongs

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Nov 10, 2021
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ANECDOTE

Container Stacking

  • A Twitter thread highlighted an unexpected victory at the Port of Long Beach.
  • A rule change allowed containers to be stacked four high, doubling capacity, after a simple observation.
ANECDOTE

Ride-Along for Empathy

  • Jeffrey describes coaching a client struggling with internal conflict and differing goals.
  • He advised a "ride-along" to build empathy and understand obstacles, leading to progress.
INSIGHT

Rapid Change and Shared Stories

  • Rapid change is possible when we challenge our assumptions about others.
  • Shared stories and experiences help build alignment and drive progress.
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