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Signs You're A Problematic CRO ft. Michael Aagaard

Dec 11, 2024
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ADVICE

Diplomacy in CRO

  • Understand that CRO work has a confrontational aspect, like calling out problems.
  • Practice diplomacy and emotional intelligence to avoid alienating colleagues.
INSIGHT

Dunning-Kruger Effect in CRO

  • Early CROs often have high confidence despite limited statistical knowledge, leading to mistakes.
  • Tools can give a false sense of security, so remain open to being wrong.
ADVICE

Be Open to Being Wrong

  • Avoid defensiveness when challenged; be open to being wrong, like you advise clients.
  • Embrace continuous learning and accept that testing is for learning, not proving yourself right.
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