
Hospitality Daily Podcast
Learning To Be A "Hall of Fame Host" - Roman Pedan, Kasa
May 5, 2024
Roman Pedan, CEO of Kasa, discusses being a 'Hall of Fame Host,' integrating tech with service, and innovating guest experiences. He shares insights from hospitality veterans, highlights Kasa's approach to guest needs, and sets new standards in hospitality.
10:24
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Quick takeaways
- Elevating guest experiences beyond the ordinary by creating personalized connections inspired by hospitality veterans like Chip Conley and Danny Meyer.
- Integrating high-tech solutions like AI to enhance guest service and streamline operations, emphasizing the importance of personalized care and attention to detail.
Deep dives
Roman's Perspective on Being a Hall of Fame Host
Roman discusses the concept of being a Hall of Fame host, inspired by Chip Conley's idea of delivering high-quality hospitality. To achieve this, Roman emphasizes the importance of meeting guests' basic needs while also creating a personal connection that makes guests feel seen and recognized. He highlights the role of building relationships with guests digitally across properties to enhance their experience and ensure their preferences are remembered and catered to. This approach aims to go beyond traditional hospitality by delivering personalized service and care.
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