Roman Pedan is the Founder & CEO of Kasa, one of the fastest-growing hotel operators in the industry. In an earlier conversation with Brandon Sedloff at Juniper Square, Roman shared his insights on the real estate opportunity he sees. In this episode, he shares the influences and mentors who have shaped his vision of hospitality.
Listeners will gain a unique perspective on:
- Being a "Hall of Fame Host": Learn what it takes to elevate guest experiences beyond the ordinary, inspired by hospitality veterans like Chip Conley and Danny Meyer.
- Integrating High Tech with High Service: Discover how Kasa uses technology to enhance guest service, ensuring a seamless and personalized experience across their properties.
- Guest Experience and Service Innovation: Roman discusses how Kasa addresses the basic and emotional needs of guests, setting new standards in hospitality.
This is part of our series of conversations with Roman: His mentors and influences, the story of Kasa, their approach to guest communication, how they improve service and profits with AI, how they cut costs, how they improved housekeeping, and how "being their own guest" leads to innovation. You can see a tour of a Kasa property here, or watch our entire conversation here on YouTube.
A few more resources:
If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
