Talking Roadmaps Is ProdOps the product manager of product management? | May Wong
Apr 11, 2025
May Wong, a Product Operations Expert based in Toronto, shares her insights on the pivotal role of product operations in enhancing product management. She discusses her journey and the importance of adaptability in fostering collaboration among teams. The conversation highlights challenges in agile environments, emphasizing team culture and communication. May also emphasizes the need for role clarity and trust within product teams to drive success, along with strategies to empower teams and transform organizations during periods of change.
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Product Ops Enables Scale
- Product operations focuses on scaling product management beyond individual teams to ensure cohesive organizational work.
- It prevents each team from reinventing processes and enables smooth collaboration at scale.
Product Ops Relieves Leaders
- Product leaders juggle many priorities but usually deprioritize team cohesion and processes, essential for success.
- Without product ops, these crucial operational aspects get overlooked, causing inefficiencies and silos.
Process Must Enable Autonomy
- Excessive process stifles creativity and quickly becomes obsolete as organizations scale.
- Effective process should be modular microprocesses that enable autonomy, alignment, and information access for teams.