May Wong

May Wong, a Product Operations Expert based in Toronto, shares her insights on the pivotal role of product operations in enhancing product management. She discusses her journey and the importance of adaptability in fostering collaboration among teams. The conversation highlights challenges in agile environments, emphasizing team culture and communication. May also emphasizes the need for role clarity and trust within product teams to drive success, along with strategies to empower teams and transform organizations during periods of change.

May Wong, Clay Nichols, Elliot Golden, Danielle Maravelas, Ari Franklin, Jon Harmer, Dutch DeVries, and Calvin Marshall dive into Airbnb's radical shifts in product management. The discussion sheds light on the significance of clear roles as companies grow and the errors organizations make in establishing effective product management. They debate the impact of title changes on hiring practices and explore how evolving dynamics in product management influence customer experience. A lively exchange reveals insights into the future of the field and the value of strategic planning.