Wild Hearts From burnout to balance: lessons in product, writing and culture with Harry Flett.
Apr 22, 2025
Harry Flett, VP of Product at Tracksuit, shares insights on creating a thriving product culture that balances fun and performance. He discusses the importance of the 'say-do ratio' in building trust within teams. Harry also delves into managing burnout, emphasizing the need for intentional delegation. His approach to clear writing enhances team clarity and strategy. Additionally, he reveals effective hiring practices focused on genuine connections and the role humor plays in fostering engagement and creativity in the workplace.
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Power of the Say-Do Ratio
- Trust hinges on the say-do ratio: doing what you say matters most.
- Reputation builds when your team and customers see consistent follow-through.
Avoid Burnout by Delegating
- Avoid burnout by stepping back from being overly helpful.
- Empower teammates instead of solving problems immediately for them.
Ownership Framework for Delegation
- Use the leaf-branch-trunk-root framework to delegate ownership clearly.
- Define what decisions need your involvement versus what you can leave to others.