Crafting Clarity: The Power of Effective Writing

What makes a team thrive?

According to Harry Flett, it's not just strategy or shipping speed; it’s how you make people feel. In the latest Operator episode of Wild Hearts, Harry, VP of Product, takes us behind the scenes at Tracksuit, where high-output product culture meets silliness, storytelling, and some surprisingly heartfelt moments. We explore Harry’s frameworks for thinking clearly, building with velocity, and designing for both customers and teammates.

In this episode, we cover:

💬 The power of the say-do ratio and how reputation is built through consistent follow-through

🧠 Why burnout often stems from being “too helpful”—and how Harry’s learning to step back

🌳 The leaf-branch-trunk-root framework that’s helping Harry delegate and build ownership

⚖️ Why great product leadership requires balancing 10,000-foot thinking with shipping the next feature

✍️ How writing is Harry’s superpower—and why it’s essential for clarity in teams, strategy, and scaling

🏆 The hiring philosophy that helped Tracksuit hire the best people

This episode is a playbook for leaders—whether you're in product, people, or operations—who want to scale with clarity, delegate with intention, and build a culture that people genuinely want to be part of. It’s packed with insights on communication, prioritisation, and the kind of leadership that drives real momentum.