Customer Success Talks Communication Secrets Every Customer Success Manager Need With Alexander Grabner-Jarlung
Feb 15, 2025
In this intriguing discussion, public speaking expert Alexander Grabner-Jarlung shares his journey from customer success to mastering communication. He reveals common communication pitfalls, including pesky filler sounds, and introduces the transformative power of storytelling. Alex emphasizes linking emotions to data for impactful messaging and offers unique insights like the 'Angels and Devils Cocktail' for emotional management. With practical tips on authenticity and confidence, he empowers professionals to elevate their communication game.
AI Snips
Chapters
Transcript
Episode notes
Keep One Authentic Communication Style
- Balance your personal and professional communication so you don't switch personas between contexts.
- Practice consistent body language and tone to stay authentic and credible in all meetings.
Silence Is A Superpower
- Filler sounds reduce perceived confidence and steal listeners' attention.
- Strategic pauses increase clarity and let audiences process and reward your message.
Pause And Match Your Face
- Use purposeful pauses instead of rushing to fill silence during answers.
- Match facial expressions to your words to reinforce emotional meaning.