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2min chapter
Communication Secrets Every Customer Success Manager Need With Alexander Grabner-Jarlung
Customer Success Talks
Intro
This chapter emphasizes the importance of linking emotions to data for effective communication, showcasing storytelling techniques through questions and contrasts. It addresses communication pitfalls, such as the use of filler sounds, and introduces the intriguing 'Mixed Angels and Devils cocktail' concept related to customer success storytelling.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode