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- Caring deeply about customers is crucial for startup success, setting them apart from big tech.
- Authentic relationships with customers by genuinely caring can lead to long-term success and differentiation in the market.
Deep dives
Emphasizing the Importance of Caring for Customers
The podcast discusses the significance of genuinely caring about customers in business. It highlights the negative consequences of not valuing customers, using examples like Comcast, now Xfinity, and social media companies. It points out how big companies can lose touch with customer needs due to their size, creating an opportunity for startups to excel by prioritizing customer care. The key message conveyed is that treating customers well is a superpower that can set a company apart and lead to long-term success.
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Listen to the best highlights from the podcasts you love and dive into the full episode