Modern CTO Flat vs Siloed Teams with Megh Gautam, CPO at Crunchbase
Dec 12, 2024
In this conversation, Megh Gautam, CPO at Crunchbase, shares insights on balancing flat and siloed team structures. He emphasizes the value of real-world experiences over theory, arguing that getting 'punched in the face' teaches more than reading about it. Megh discusses the integration of AI into data analysis at Crunchbase and the challenges posed by information silos in organizations. He also highlights the importance of flexibility and collaboration across teams to enhance accountability and foster growth in a tech-driven landscape.
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Value of Vague Feedback
- Customers offering vague feedback still care about your product.
- Their feedback reveals valuable insights about their needs.
Learning from Negative Feedback
- Listen to customer complaints to find areas for product improvement.
- Negative feedback offers more learning opportunities than positive feedback.
Adapting to Customer Needs
- Crunchbase adapted its pricing model based on customer feedback.
- They introduced a monthly subscription for users with shorter-term needs.
