Niki McMorrough, with experience on both sides of the client-agency relationship, shares the flaws of the traditional pitching process and the power of saying no. She discusses the importance of maintaining a balanced power dynamic, the impact of saying no within an agency, and the benefits of evaluating portfolios and having conversations to determine the right fit.
Traditional agency pitching is a wasteful and inefficient process that incurs significant costs and time commitments.
Agencies need to embrace the power of saying 'no' to unnecessary pitches to protect their resources, time, and profitability.
Deep dives
The Costly and Inefficient Nature of Traditional Agency Pitching
Traditional agency pitching is a wasteful and inefficient process that incurs significant costs and time commitments. The average agency spends around £43,500 on a single pitch, while the overall cost for running pitches amounts to about $12.5 billion annually. Additionally, a third of all pitches are eventually cancelled. The power dynamics in a pitch process are skewed, with clients expecting agencies to work speculatively and often failing to appreciate the true cost and effort involved. However, there is a need for a cultural shift to break free from this harmful practice.
The Importance of Saying 'No' to Unnecessary Pitches
Agencies need to embrace the power of saying 'no' to unnecessary pitches to protect their resources, time, and profitability. It is crucial to educate clients about the true costs and consequences of running a pitch, emphasizing the wastage of time and resources that could be better spent creating bespoke work for clients. By setting boundaries and refusing to participate in gratuitous spec work, agencies can foster a culture of mutual respect and focus on delivering the best results for both parties.
Shifting the Dynamics and Redefining Relationships
Establishing healthy dynamics in client-agency relationships is pivotal for success. Both parties should recognize the importance of shared leadership, collaboration, and open communication. It is crucial to set clear expectations and terms right from the start, avoiding pitches that lack a solid foundation and fail to align with the agency's expertise and portfolio. By prioritizing meaningful differentiation and demonstrating expertise, agencies can redefine their value and help clients make more informed decisions when hiring.
A Call for Change in the Industry
It is time for the industry as a whole to rethink traditional pitching practices and move toward a more efficient and respectful approach. Agencies should advocate for transparency, requesting clients to have equal financial commitment in the pitch process and setting guidelines for cancellation or non-compliance. Educating clients about the costs, frequency of cancellation, and the necessity for personalized consultations can support a shift away from unnecessary pitches. By embracing change, agencies can position themselves as industry leaders and contribute to the advancement of the entire marketing procurement landscape.
Niki McMorrough has seen the client-agency relationship from both sides of the table and that perspective has left her convinced that no one wins in a pitch. She joins Blair and Leah to discuss her conversion from pitch advocate to pitch abstinence.