Sofia Delgado, Director of Audience at Metro, shares her insights on reinventing a media organization that faced a sharp traffic decline. After reevaluating its strategy, Metro saw a 50% traffic increase by producing 25% fewer articles. Sofia discusses the importance of prioritizing quality content over quantity and adapting to the changing digital landscape influenced by algorithms. She also emphasizes the necessity of internal team alignment and effective communication to navigate this transformation, showcasing a successful approach to audience engagement.
Metro successfully increased its traffic by 50% by reducing content output by 25%, focusing on quality over quantity.
By understanding its diverse audience segments, Metro tailored its content strategies to meet specific needs, enhancing engagement.
Deep dives
Challenges with Traffic Distribution
Over the past four years, Metro has experienced significant fluctuations in its traffic, particularly due to changes in algorithm reliability from platforms like Google and Facebook. After a notable drop in traffic, the organization found that their content was not resonating with audiences as it once did, especially after Facebook altered its approach to news publishing. Consequently, leadership recognized that roughly 50% of their content was going unread, prompting a deep analysis of their audience and content effectiveness. This introspection led to a strategic shift, allowing editors the space to rethink and recalibrate their content focus.
Understanding Metro's Audience
Metro is evolving to better understand its diverse audience by acknowledging that it serves various distinct segments rather than a monolithic group. This recognition has resulted in a tailored approach where each editorial desk addresses unique audience needs and preferences, such as a strong following in TV soaps versus gaming content. By implementing bespoke solutions for the specific challenges faced by different content verticals, Metro aims to create more targeted and engaging journalism. This strategy marks a departure from a one-size-fits-all mindset, allowing for increased engagement and relevance.
Quality over Quantity in Content Production
Metro has shifted its focus from high volume content production to creating higher quality articles that resonate more with their audience. For example, the entertainment desk decreased its article output by nearly 45%, while simultaneously increasing overall traffic by 35%. This transformation was grounded in the realization that the previous fast-paced, quantity-driven model was no longer effective in capturing audience interest. The emphasis is now on delivering content that encourages deeper engagement, paving the way for improved audience retention and satisfaction.
At Metro, the free London newspaper, the comedown from the traffic era was jarring. At the end of 2022, with Facebook turning off the traffic taps to news and a Google update hitting, overall traffic dropped in half, Metro’s director of audience Sofia Delgado told me in a conversation at WordPress VIP Innovation Showcase in London.
“We had a newsroom that came of age in the era of Facebook,” she said. “We had a lot of bad habits and we were used to doing things quickly. Suddenly that wasn't working anymore.”
The publisher pulled off a feat: By focusing on what was working, it has managed to increase its traffic by 50% by producing 25% fewer pieces of content.
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