#27 – Principles of effective communication (Michael Mizrahi & Sam Corcos)

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Sep 30, 2021

Michael Mizrahi, an expert in effective communication in a work setting, discusses the challenges of modern communication tools, the importance of values and principles in asynchronous work, the challenges of remote team working, effective communication in leadership and management, the rise of Slack as a communication tool, and the negative effects of distractions and addictive behavior in the workplace.

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ANECDOTE

Slack Addiction

Sam Corcos describes how a new hire, Chris Jones, felt addicted to Slack in his previous job.
After two weeks using Levels' communication tools, Chris felt like he'd gone through rehab.

INSIGHT

False Urgency

Synchronous communication tools can create a false sense of urgency, leading to quick decisions.
This often excludes those who use asynchronous tools correctly, forcing them into synchronous communication.

ADVICE

Minimize Distractions & Encourage Ownership

Minimize distractions to enable deep work and prevent constant interruptions.
Encourage decision-making and ownership by avoiding excessive "quick questions."

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Communication and communication platforms – specifically in a work setting – can lead to increased productivity, or can unfold as a distraction mechanism for urgency. Unfortunately, for most companies, the latter is often true.

In a world of constant connection and notifications, the expectation around professional communication is often positioned as "the faster, the better". However, is it the platforms or the way in which teams use specific platforms which encourages and enables this behaviour to take place?

The entire Levels team values deep work and asynchronous communication, and we're constantly trying to get better at it as we scale our team. Sam Corcos, co-founder and CEO of Levels, and Miz (Michael Mizrahi), Head of Operations, spent time thinking about platforms that would encourage a healthy communication cadence, and productive communication etiquette for our team.

Levels helps you see how food affects your health, empowering you with the tools needed to achieve health goals and improve healthspan. Levels Members gain access to the Levels app and continuous glucose monitors (CGMs), providing real-time feedback on how diet and lifestyle choices impact your metabolic health.

Look for new shows every month on A Whole New Level, where we have in-depth conversations with thought leaders about metabolic health.

(03:29) - Modern communication tools are designed to be addictive
(04:06) - Traditional communication tools often lead to burnout
(10:31) - Avoiding a culture of shoulder taps
(10:50) - Not all text based communication is equally asynchronous
(12:28) - Using tools to wean the body off notification dopamine
(13:30) - Communication systems should be needs based
(15:18) - Setting clear expectations for response times
(23:33) - Why we banned Slack
(28:01) - Switching tools in search of a better way
(44:40) - How the future workforce will communicate

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