We Study Billionaires - The Investor’s Podcast Network Classic 07: Billionaire Tony Hsieh's Book - Delivering Happiness
Feb 15, 2022
Discover how Tony Hsieh transformed customer service into a strategic advantage at Zappos, emphasizing care and corporate culture. Learn about the importance of hiring for culture over qualifications and why every organization should craft a culture book. Delve into the unexpected emotions encountered during significant career moves, and explore the true essence of happiness beyond material wealth, highlighting strong relationships and the joy of giving.
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The Pizza Bet
- Tony Hsieh bet that Zappos' customer service was so good, they could order a pizza for a customer.
- Preston Pysh and Stig Brodersen tested it and confirmed the exceptional customer service, though they didn't order a pizza.
Early Entrepreneurial Spirit
- Tony Hsieh displayed entrepreneurial spirit from a young age, programming and making $15/hour in high school.
- At Harvard, he created a virtual study group to ace a Bible class he barely attended, demonstrating his innovative thinking.
LinkExchange and Declining $20 Million
- After Harvard, Tony Hsieh worked at Oracle, finding the job boring despite good pay.
- He co-founded LinkExchange, an internet advertising company, declining a $20 million offer from Yahoo after just one year.
