Intro

This chapter delves into an enlightening story from Tony Hsieh's book that showcases the value of prioritizing customer happiness. The hosts share a humorous incident that underscores Hsieh's commitment to exceptional customer service, revealing a transformative business philosophy focused on genuine care.

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Episode notes

IN THIS EPISODE, YOU'LL LEARN:

19:06 - How to make customer service your corporate vision and strategy.
21:08 - How to make your corporate culture your competitive advantage.
27:39 - Why your organization should write a culture book.
42:17 - How a CEO can fire his board of directors.
48:04 - The 4 factors to sustainable happiness.

*Disclaimer: Slight timestamp discrepancies may occur due to podcast platform differences.

BOOKS AND RESOURCES

Join the exclusive TIP Mastermind Community to engage in meaningful stock investing discussions with Stig, Clay, and the other community members.
Tony Hsieh’s book: Delivering Happiness – Read reviews of this book,
Read our free executive summary of the book, Delivering Happiness.
The Investors Podcast’s Corporate Culture Scholarship open to undergraduate and graduate students.
New to the show? Check out our We Study Billionaires Starter Packs.

SPONSORS

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