OrgDev with Distinction Design Thinking for Real-World Workplace Problems with Giles Wright - OrgDev Episode 86
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Dec 9, 2025 Giles Wright, a seasoned design leader with over 20 years of experience, shares his insights on applying design thinking to tackle complex workplace challenges. He emphasizes the importance of human-centered design, iterative processes, and engaging diverse stakeholders. Wright discusses practical tools like the Double Diamond method and the Five Whys, highlighting how low-cost prototypes can minimize risks for organizations. He also addresses the crucial role of ethnographic observation and the need for curiosity and collaboration in effective problem-solving.
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Design The Problem First
- Design thinking begins by designing the problem, not jumping to solutions.
- It deliberately diverges to generate ideas then converges to prototype and deliver outcomes.
Mass Vaccination Prototyped Rapidly
- Giles led a rapid, multi-disciplinary response to protect 12,000 hospital staff during COVID.
- The team borrowed flow and crowd-management ideas from concerts and prototyped clinic layouts every few hours.
Follow The Double Diamond Cycles
- Use the double-diamond: diverge on problem, converge to define, diverge on ideas, then converge to prototype.
- Expect iteration; you will loop back as you learn.
