Rachel Botsman, trust expert, talks about redefining trust at work and the impact of employee activism. She discusses the relationship between trust, humility, and ego, emphasizing vulnerability in building new relationships. The conversation delves into the importance of knowing what a company stands for and against, challenging traditional workplace phrases.
Trust is a confident relationship with the unknown, not a known outcome.
Transparency alone is insufficient for building trust in organizations.
Embracing uncertainty and humility are essential for effective decision-making and fostering trust.
Deep dives
Trust is a Confident Relationship with the Unknown
Trust is viewed as a confident relationship with uncertainties rather than a known outcome. Trust signals and humility are discussed as key components for fostering trust.
Rethinking Transparency in the Workplace
The notion of transparency is challenged as being inadequate for building trust. Misconceptions about the impact of transparency in creating trustworthy cultures are analyzed.
Gut Feelings and Decision Making
The reliance on gut feelings in decision-making processes, such as hiring, is examined. The risks of biases and the need for a more intentional approach to assessing capabilities are highlighted.
Embracing Uncertainty with Humility
The importance of embracing uncertainty and practicing humility in decision-making is emphasized. The value of admitting not knowing or being uncertain is recognized as a strength.
Future Work on Confidence with Uncertainty
Rachel Botsman's upcoming work on building confidence with uncertainty is previewed. The focus on the intersection of trust and humility to navigate uncertainties is highlighted as a pivotal area of exploration.
In this episode, Damon sits down with Rachel Botsman, a leading expert and author on trust in the modern world, to discuss the positive impact of trust in the workplace.
You'll hear Rachel and Damon discuss:
How Rachel navigated the changes to her professional life without being on physical stages with audiences.
The process Rachel uses before she creates a new keynote speech.
The definition Rachel uses for trust: “Trust is a confident relationship with the unknown.”
The relationship between trust, humility and ego.
The rise of employee activism and why employees want to know just what their organization stands for, but also what a company stands against.
Analyzing the role that vulnerability has on trust when building new relationships.
Four phrases we need to rethink in the workplace
Rachel Botsman is a trust expert, author, and lecturer at Oxford University. She is passionate about teaching people how to think differently and challenge ideas around trust and humility.
She has been recognized as one of the world’s 30 most influential management thinkers by Thinkers50, one of the Top 10 most influential voices in the UK on LinkedIn and honoured as a Young Global Leader by the World Economic Forum.