Culture First with Damon Klotz

Rethinking Trust at Work with Rachel Botsman

Nov 17, 2021

Rachel Botsman, trust expert, talks about redefining trust at work and the impact of employee activism. She discusses the relationship between trust, humility, and ego, emphasizing vulnerability in building new relationships. The conversation delves into the importance of knowing what a company stands for and against, challenging traditional workplace phrases.

01:08:03

Episode guests

Rachel Botsman

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Episode notes

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Quick takeaways

Trust is a confident relationship with the unknown, not a known outcome.

Transparency alone is insufficient for building trust in organizations.

Embracing uncertainty and humility are essential for effective decision-making and fostering trust.

Deep dives

Trust is a Confident Relationship with the Unknown

Trust is viewed as a confident relationship with uncertainties rather than a known outcome. Trust signals and humility are discussed as key components for fostering trust.

Introduction

2min

Rethinking Trust and Transparency at Work with Rachel Botsman

2min

The Journey to a Self-Sufficient Garden

8min

Redefining Trust and Humility in the Workplace

6min

Navigating Trust Leaps in Organizations

25min

The Importance of Trust and Humility in Decision-Making

20min

Exploring Rethinking Trust and Vulnerability in the Workplace

5min

In this episode, Damon sits down with Rachel Botsman, a leading expert and author on trust in the modern world, to discuss the positive impact of trust in the workplace.

You'll hear Rachel and Damon discuss:

How Rachel navigated the changes to her professional life without being on physical stages with audiences.
The process Rachel uses before she creates a new keynote speech.
The definition Rachel uses for trust: “Trust is a confident relationship with the unknown.”
The relationship between trust, humility and ego.
The rise of employee activism and why employees want to know just what their organization stands for, but also what a company stands against.
Analyzing the role that vulnerability has on trust when building new relationships.
Four phrases we need to rethink in the workplace

Rachel Botsman is a trust expert, author, and lecturer at Oxford University. She is passionate about teaching people how to think differently and challenge ideas around trust and humility.

She has been recognized as one of the world’s 30 most influential management thinkers by Thinkers50, one of the Top 10 most influential voices in the UK on LinkedIn and honoured as a Young Global Leader by the World Economic Forum.

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