Masters of Scale Rapid Response: Hourly workers are a ‘hero class’ w/Cue Ball’s Tony Tjan
Mar 31, 2020
Tony Tjan, the managing director of Cue Ball Capital, champions the invaluable role of hourly workers, branding them as a 'hero class.' He discusses the pressing need to protect these workers in the wake of the pandemic, advocating for a long-term vision that prioritizes their stability. The conversation also touches on innovative changes in the nail care industry, aiming for better practices and conditions. Highlighting the importance of appreciation and patience, Tjan draws on historical events to emphasize resilience in the face of economic challenges.
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Long-Term Thinking
- Focus on long-term value creation instead of short-term gains.
- Shift your timeframe and invest in durable growth opportunities that can last for decades.
Balancing Patience and Action
- Patience is crucial during crises, but also requires balancing defense and offense.
- Focus on survival in the short term while scanning for long-term opportunities.
MiniLux's Story
- MiniLux, a nail salon chain, aimed to disrupt the nail care industry by prioritizing hygiene and worker empowerment.
- Despite initial success and growth, COVID-19 forced significant downsizing, highlighting the vulnerability of hourly workers.