#138: Oscar Munoz, Former Chairman & CEO of United Airlines – Appeal to both hearts and minds

Today’s guest is Oscar Munoz, the former CEO and Chairman of United Airlines.

Oscar led United through a massive turnaround. And this conversation is a fascinating, story-filled look at how it happened. 

It’s also a great reminder for every leader: 

You’ve got to do more than just create smart strategies and solve technical problems. 

The real challenge is how you do all that while also reaching the hearts of the people you lead.

That was the driving force of the turnaround at United, and it’s true for whatever challenges you’re facing, too. 

To make big things happen, you’ve got to appeal to both minds AND hearts. Listen to this conversation and see how it’s done.

You’ll also learn:

• Why he went “off script” after a high-profile social media disaster

• One reason to have tough performance conversations OUTSIDE of traditional reviews

• Why Oscar was always the last person to board a flight

• What you need to successfully navigate career transitions

• The #1 thing to do when you’re in a turnaround situation

• The one situation in which growth is NOT the right mindset

Take your learning further. Get proven leadership advice from these (free!) resources:

The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go 

Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day

Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.