Rosenfeld Review Podcast

Stop Wasting Research with Jake Burghardt

Apr 21, 2025
Jake Burghardt, author of Stop Wasting Research and an advocate for effective use of customer insights, dives into how organizations often fail to leverage valuable research. He reveals that the solution isn't just building repositories but treating research as a renewable asset. The discussion covers the three main causes of research waste: poor preparation, lack of motivation, and weak decision-making integration. Burghardt also introduces innovative frameworks like the 'Insight Summary Hub' to enhance knowledge-sharing and drive impactful actions.
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INSIGHT

Beyond Single-Study Impact

  • Research impact is often limited to the study's timeframe and immediate results.
  • Real impact comes from showing up with collective insights that inform ongoing organizational decisions.
ADVICE

Fix Research Waste Root Causes

  • Address root causes of research waste by focusing on preparation, motivation, and integration.
  • Prepare research for long-term use, motivate others to use insights, and integrate findings into decision-making processes.
ANECDOTE

PayPal Research Lost Then Found

  • Lou Rosenfeld struggled for months locating PayPal research like search logs and call center data.
  • He discovered valuable mental models research hidden on a glass wall unseen by his team.
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