TruthWorks Managing in the Age of Outrage with Karthik Ramanna
Apr 15, 2025
Karthik Ramanna, a Professor at Oxford's Blavatnik School, discusses the challenges leaders face in today's polarized world. He emphasizes building trust and empowering teams over enforcing compliance, especially in crisis situations like the pandemic. Ramanna introduces a new approach to outrage management, integrating it into leadership skills. He highlights the importance of core values, decision-making, and emotional regulation, offering insights for fostering effective workplace culture amidst technological disruption and social divides.
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Managing the Age of Outrage
- Managing outrage is not the same as managing in the age of outrage; the latter requires systemic and structural approaches.
- Managing outrage alone is reactive; managing the age of outrage is a necessary general management skill today.
Humanizing Adversaries in Nigeria
- Priscilla Ancut created the House of Kaduna family to humanize divisive voices in Nigeria and reduce election violence.
- By building trust before crises, she lessened violence and demonstrated preemptive institution-building at work.
Preemptive Conflict Management
- Establish groups ahead of crises to co-create processes for managing polarizing issues in your company.
- Trust these groups to develop solutions that fit your culture rather than imposing top-down decisions.
