Ted DeBettencourt, co-founder of Juvo Leads, discusses the importance of speed in acquiring clients through chat services. He highlights the limitations of most chat solutions and introduces the benefits of Juvo Leads, a human-powered lead gen company that offers personalized conversations. They discuss the unique features of Juvo Leads, the impact of chat interactions on client reviews and referrals, and the advantages of human chat over AI. They also talk about lead tracking, call tracking software, and utilizing chat features to improve lead acquisition.
Speed is crucial in acquiring clients, and a delay in response time can result in lost leads.
Jubo Leads stands out by providing personalized and customized chat experiences through their human-powered chat service, generating more leads than AI alternatives.
Deep dives
Importance of Speed to Lead
To get clients, speed is everything. A delayed response time can result in lost leads. Chat can be an effective tool to ramp up the number of cases coming into a law firm by reducing friction and increasing velocity. Immediate chat responses are crucial, as even a 15-second delay can lead to a 20% drop in engagement. Ted DeBettin Court, co-founder of Juba Leads, emphasizes the significance of answering chats quickly with the right information.
Differentiation of Juba Leads
Juba Leads stands out from other chat providers like Engage and Apex by focusing on personalized and customized chat experiences. They train real people to go off-script and tailor conversations to the specific needs of law firms. Their human-powered chat service has proven to generate more leads than generative AI alternatives and provides better conversations, earning the trust of many former Engage and Apex users.
The Value of Human Powered Chat
Ted DeBettin Court highlights the superiority of human-powered chat over AI alternatives. Human chat agents have a higher emotional intelligence (EQ) and can provide a more empathetic and personalized experience to users. They manually review and score each chat, ensuring quality interactions. Juba Leads also offers extensive customization, allowing firms to define and target the leads they want. Furthermore, Juba Leads excels in handling complex scenarios and questioning, going beyond the limitations of AI-driven chat services.
To get clients - speed is everything. Individuals on Google are shopping around. Once they find your site, a 24-hour response time won't cut it. Chat is a great way to ramp up the number of cases coming into your firm. But, as Ted DeBettencourt shares with us today - not all chat services are created equal. Ted co-founded Juvo Leads (@juvo_digital). It's a boutique, human-powered, lead gen company that serves over 1,100 firms across the nation. They custom-train real people, can go off-script, and tailor the conversations to a firm’s needs.
Tools in this Episode:
How instant responses will grow your practice.
The importance of iteration.
How following up will improve your bottom line.
Links
Want to hear more from elite personal injury lawyers and industry-leading marketers?
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Past Guests
Past guests on Personal Injury Mastermind: Brent Sibley, Sam Glover, Larry Nussbaum, Michael Mogill, Brian Chase, Jay Kelley, Alvaro Arauz, Eric Chaffin, Brian Panish, John Gomez, Sol Weiss, Matthew Dolman, Gabriel Levin, Seth Godin, David Craig, Pete Strom, John Ruhlin, Andrew Finkelstein, Harry Morton, Shay Rowbottom, Maria Monroy, Dave Thomas, Marc Anidjar, Bob Simon, Seth Price, John Gomez, Megan Hargroder, Brandon Yosha, Mike Mandell, Brett Sachs, Paul Faust, Jennifer Gore-Cuthbert