Ted DeBettencourt, co-founder of Juvo Leads, discusses the importance of speed in acquiring clients through chat services. He highlights the limitations of most chat solutions and introduces the benefits of Juvo Leads, a human-powered lead gen company that offers personalized conversations. They discuss the unique features of Juvo Leads, the impact of chat interactions on client reviews and referrals, and the advantages of human chat over AI. They also talk about lead tracking, call tracking software, and utilizing chat features to improve lead acquisition.